EnterVPN Refund Policy
At EnterVPN, we aim to provide our users with a secure and satisfactory virtual private network experience. We understand the importance of flexibility and commitment to our customer’s satisfaction, which is reflected in our refund policy.
30-Day Money-Back Guarantee
EnterVPN offers a 30-day money-back guarantee for all our subscribers. If you are not entirely satisfied with our service for any reason, you may request a full refund within 30 days of your initial purchase. Please note that this guarantee does not apply to monthly subscriptions.
Refund Request Process
To request a refund, please contact our customer support team at [email protected] with your account information and the reason for the refund request. Our team is dedicated to addressing your concerns and will first attempt to resolve any issues you face. If you still wish to proceed with the refund, we will guide you through the process.
Special Conditions
- Upgrades and Additional Licenses: Any modifications to the original purchase, such as upgrading your plan or adding new licenses, will waive the 30-day money-back guarantee.
- In-app Purchases: Refunds for subscriptions made through in-app purchases on platforms like the Apple App Store or Google Play are subject to the refund policies of those platforms.
- Currency of Refund: All refunds will be processed in the currency of the original payment. The actual amount refunded may vary due to currency conversion rates.
Exclusions
- Auto-recurring Subscriptions: Subscribers can change or cancel their auto-recurring subscription at any time by contacting our customer support.
- Non-Refundable Payments: Some payment methods, such as certain cryptocurrencies and in-app payments, might be marked as non-refundable at the time of checkout. These are not covered by our 30-day money-back guarantee.
Contacting Us
For any questions regarding our refund policy or to initiate a refund, please contact us at [email protected]. Our dedicated support team is here to assist you.
Updates to the Refund Policy
EnterVPN reserves the right to modify this refund policy. Any changes will be communicated through our website or directly to our users. We encourage you to review this policy periodically.