EnterVPN Privacy Policy
Welcome to EnterVPN, your privacy-first Virtual Private Network provider. This Privacy Policy is foundational to our commitment to safeguarding your privacy and securing your personal information. When you use EnterVPN’s website, applications, software, and services (collectively, the “Services“), you trust us with your information. This policy is designed to help you understand what data we collect, why we collect it, and what we do with it.
Our policy applies to all users of EnterVPN’s Services globally. It governs our data handling practices and describes your rights and our obligations regarding your personal information. By accessing and using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
This document is structured to provide you with clear and accessible information on our privacy practices:
- Information We Collect: Detailed insights into the data collected by EnterVPN.
- How We Use Your Information: How your information is utilized to improve our Services.
- Information Sharing and Disclosure: Circumstances under which your information might be shared.
- Your Rights and Choices: An overview of the rights you have concerning your personal data.
- Data Security and Storage: Our commitment to securing your data.
- International Data Transfers: How we handle data across borders.
- Updates to This Policy: Information on how and when we update this policy.
- Contacting Us: How to get in touch with us for any privacy concerns or queries.
We are dedicated to being transparent about the data we collect and how we use it, ensuring your privacy is respected and protected.
1. Information We Collect
- EnterVPN collects information to provide better services to all our users. The type and amount of information we collect depend on how you use our Services. Here are the categories of information we gather:
1.1 Information You Provide to Us
- Account Information: When you sign up for EnterVPN, we ask for personal information like your email address and password to create your EnterVPN account.
- Payment Information: If you purchase a subscription, we use trusted third-party payment processors to handle payments. EnterVPN does not directly collect or store your financial information. However, we may receive information related to your subscription payments, including the date and amount paid.
1.2 Information We Collect Automatically
- Usage Information: We collect information about your interactions with our Services, such as which servers you connect to and the amount of data transferred. This information is aggregated and does not include what you view or do during your connection.
- Device Information: We gather specific information about the devices you use to access our Services, including hardware models, operating systems, unique device identifiers, and mobile network information.
- Log Information: EnterVPN maintains a strict no-logs policy. We do not collect logs of your activity, including no browsing history, traffic destination, data content, or DNS queries.
1.3 Information from Cookies and Other Technologies
- Cookies and Analytics: We use cookies and other analytics tools to collect information on how our Services are used. This helps us analyze our website’s performance, remember your preferences, and improve user experience. You can manage your cookie settings through your browser.
1.4 Third-Party Information
- Social Media: If you interact with our Services through social media platforms, we may receive information about these interactions.
- Other Sources: We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data. We combine this data with information we already have about you to update, expand, and analyze our records.
2. How We Use Your Information
EnterVPN uses the information we collect for various purposes to operate, provide, improve, understand, customize, support, and market our Services. The specific uses include:
2.1 Service Provision and Maintenance
- Account Management: To create and manage your EnterVPN account.
- Service Delivery: To provide the VPN services you request, including connecting to preferred servers and managing data encryption.
- Customer Support: To offer assistance with any issues or inquiries related to our Services, including troubleshooting and service improvements.
2.2 Service Improvement
- Performance Analysis: We analyze usage patterns and service performance to optimize our server performance and enhance the reliability of our Services.
- New Features Development: Insights from the data help in developing new features and functionalities that meet our users’ needs more effectively.
- Security Measures: Information collected assists in detecting and preventing fraudulent use of our Services, enhancing the security of our network and our users.
2.3 Communication
- Updates and Announcements: To communicate important service updates, security alerts, and changes to our policies or terms.
- Promotional Offers: With your consent, we may use your information to inform you about promotional offers and new products or services. You can opt-out of receiving marketing communications from us at any time.
2.4 Legal Compliance
- Regulatory Requirements: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.
2.5 Analytics and Cookies
- Website Optimization: To understand how our users interact with our website and services, which helps us make our website more intuitive and easier to use.
- Preference Settings: Cookies help remember your settings and preferences, such as language or location, making your VPN experience smoother.
2.6 Research and Development
- Feedback and Surveys: We may use the information to conduct research and surveys to improve our technology, interfaces, and service delivery.
3. Information Sharing and Disclosure
EnterVPN values your privacy and exercises caution in sharing or disclosing your information. Our sharing of information is limited to the following circumstances:
3.1 With Service Providers
Third-Party Services: We engage with third-party service providers to perform functions on our behalf, such as payment processing, data analysis, marketing assistance, email delivery, hosting services, and customer service. These service providers have access to personal information needed to perform their functions but are not permitted to share or use the information for any other purpose.
3.2 For Legal Reasons
Compliance with Laws: EnterVPN may disclose your information to courts, law enforcement agencies, or governmental authorities if we believe disclosure is necessary to comply with a legal obligation, protect our rights, enforce our terms and policies, or protect the safety of our users.
To Prevent Harm: We may share your information if we believe it is necessary to detect, prevent, or address fraud, security, or technical issues.
3.3 In the Event of a Business Transfer
Mergers and Acquisitions: If EnterVPN is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of EnterVPN’s assets, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g., due diligence), some or all personal information may be shared or transferred, subject to standard confidentiality arrangements.
3.4 With Your Consent
Upon Your Direction: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Anonymized and Aggregated Data
EnterVPN may share or disclose information that has been anonymized or aggregated in a manner that does not directly identify you. We may use aggregated, anonymized data for network and service optimization, research, analysis, or any other legally permissible purposes.
3.5 International Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. EnterVPN will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
4. Your Rights and Choices
EnterVPN acknowledges and supports your rights regarding your personal data under privacy laws applicable in your jurisdiction. We provide you with the choices and means to access, update, and control your personal information.
4.1 Access and Update Your Information
- Account Information: You can review and update your account information at any time by logging into your account settings.
- Corrections: If you believe that any information we hold about you is incorrect or incomplete, you can contact us to request a correction.
4.2 Data Portability
- Access to Your Data: Upon request, EnterVPN will provide you with a copy of your personal data in a structured, commonly used, and machine-readable format.
4.3 Data Deletion
- Deleting Your Data: You have the right to request the deletion of your personal data. You can do this by contacting our customer support. Please note that certain information might need to be retained for record-keeping purposes or to complete transactions.
4.4 Opting Out of Communications
- Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or by adjusting your communications preferences in your account settings.
4.5 Consent Withdrawal
- Revoking Consent: Where you have provided your consent to the processing of your personal data by EnterVPN, you may withdraw your consent at any time by changing your account settings or contacting us directly.
4.6 Complaints
- Submitting Complaints: If you have concerns about our use of your information, we encourage you to contact us first. You also have the right to lodge a complaint with the data protection authority in your country.
4.7 Exercising Your Rights
- To exercise any of the rights mentioned above, please contact our customer support team. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
4.8 Age Restrictions
- EnterVPN’s Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
5. Data Security and Storage
EnterVPN is committed to protecting the security of your personal information and takes significant precautions to safeguard your data against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
5.1 Security Measures
- Encryption: We use strong encryption technologies to protect your data in transit and at rest.
- Access Controls: Access to personal data is strictly limited to personnel who require such access to perform their job functions. We implement strict access controls and audit trails to ensure accountability.
- Security Practices: Our security practices include regular security assessments, penetration testing, and proactive identification of security vulnerabilities. We continuously update our security practices to respond to evolving threats.
5.2 Data Retention
- Retention Period: EnterVPN retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. After the end of the retention period, your personal data will be deleted or anonymized.
- Data Deletion: Upon your request for data deletion, we will securely erase your personal information from our systems, subject to any legal obligations to retain certain information.
5.3 Data Storage and International Transfers
- Storage Location: Personal data collected by EnterVPN is stored on secure servers located in jurisdictions that offer strong data protection laws.
- International Data Transfers: When we transfer your data across borders, we ensure that appropriate safeguards are in place to protect your information and that the transfer complies with applicable law. This may include transferring data through legal mechanisms like Standard Contractual Clauses.
5.4 Responding to Data Breaches
- Breach Notification: In the unlikely event of a data breach, EnterVPN will promptly notify affected individuals and relevant authorities, as required by law, if it is believed that the breach poses a risk to the rights and freedoms of individuals.
5.5 User Responsibilities
- Securing Your Account: You play a crucial role in keeping your personal information secure. We advise you to use a strong, unique password for your EnterVPN account and to not share your password with others.
6. International Data Transfers
EnterVPN operates on a global scale, which necessitates the transfer of data across international borders. To ensure the protection of your personal information, we adhere to the following principles and practices for international data transfers:
6.1 Compliance with Data Protection Laws
- We transfer personal data in compliance with the General Data Protection Regulation (GDPR) for European Union residents and other applicable data protection laws. This includes ensuring that the data recipient country provides an adequate level of protection for personal data.
6.2 Use of Standard Contractual Clauses
- When transferring data to countries without an adequacy decision from the European Commission, we use Standard Contractual Clauses (SCCs) or other approved mechanisms to ensure that your data receives an equivalent level of protection as it does within the European Union.
6.3 Partner and Third-Party Data Transfers
- We only engage with partners and third parties that demonstrate a strong commitment to data protection. Any sharing of data with third parties for processing on our behalf is governed by data processing agreements that enforce compliance with our data protection standards.
6.4 Data Storage and Processing Locations
- EnterVPN’s data is stored and processed in secure servers located in jurisdictions known for robust data protection laws. We select our data centers and cloud providers based on their security measures, privacy protections, and the legal framework of their operating country.
7. Your Privacy Rights Under Specific Jurisdictions
Different jurisdictions offer individuals specific rights regarding their personal data. EnterVPN is committed to facilitating these rights in compliance with applicable laws.
7.1 European Union (GDPR)
- If you are a resident of the European Union, you have the right under the General Data Protection Regulation (GDPR) to request access to, correction of, deletion of your personal data, or to restrict the processing of your personal data, the right to object to processing, and the right to data portability.
7.2 California (CCPA)
- If you are a resident of California, under the California Consumer Privacy Act (CCPA), you have the right to request that EnterVPN disclose certain information to you about our collection and use of your personal information over the past 12 months, the right to know about personal data collected, processed, shared, or sold, and the right to request deletion of personal information.
7.3 Other Jurisdictions
- Residents of other jurisdictions may have similar rights under their local laws. EnterVPN respects these rights and will facilitate lawful requests in accordance with applicable legal requirements.
7.4 Exercising Your Rights
- To exercise any of these rights, please contact us using the information provided in Section 9. We may need to verify your identity before processing your request, which may involve requesting additional information from you.
7.5 Response Timing and Format
- We aim to respond to a verifiable individual request within the timeframe prescribed by applicable law. Any disclosures we provide will only cover the 12-month period preceding the verifiable request’s receipt. If we cannot comply with a request, we will explain the reasons why.
8. Updates to This Policy
EnterVPN reserves the right to update or modify this Privacy Policy at any time. Changes to the policy will be posted on our website and, where appropriate, notified to you by email or through our service. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect.
8.1 Notification of Changes
- Significant changes to the policy will be communicated through our website or via direct communication. Minor changes that do not materially affect your rights may be made without direct notification.
8.2 Effective Date
- The updated policy’s effective date will be listed at the top of the Privacy Policy page on our website. Your continued use of EnterVPN’s services after any changes or revisions to this Privacy Policy becomes effective signifies your agreement with the terms of the revised policy.
9. Contacting Us
If you have any questions about this Privacy Policy, EnterVPN’s privacy practices, or your dealings with EnterVPN, you can contact us in the following ways:
9.1 Contact Information
- Email: You can reach our privacy team at [email protected] for any inquiries or concerns regarding your personal data and privacy.
- Mail: For formal requests or concerns, you may also contact us at our registered office address provided on our website.
9.2 Customer Support
Our dedicated customer support team is available to address any questions or concerns about using EnterVPN’s services, including questions about your data rights and how to exercise them.